FAQs
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. More Details
Customer Service
Our customer service team is all about making you feel like part of the family! Do you have questions, concerns, or just want to chat? We've got your back! We want to build a relationship with you based on trust, reliability and kickass service! Try us: hello@Outheback.com
Care Instructions
Corduroy Hat:
1) Spot clean: Keep your cap looking sharp by gently spot-cleaning any stains or dirt with a damp cloth or sponge.
2) Air dry: After spot cleaning, let your cap air dry naturally in a well-ventilated area for that fresh-out-of-the-box feel.
Corduroy Pants:
1) Washing: Keep those pants looking fresh by washing them inside out in cold water on a gentle cycle.
Pro Tips: Cold or lukewarm water helps prevent shrinking and color fading.
2) Air dry instead of using the dryer to avoid shrinkage or damage.
3) Ironing: Smooth out any wrinkles on the reverse side with a low-heat iron or, better yet, a steamer for that effortless look!
Hoodies:
1) Washing: Cold water is the way to go for that cozy feel. Don't forget to flip it inside out to keep it soft.
Pro Tips: Treat your hoodie to a gentle or delicate cycle for a fit that lasts. Keep those vibrant colors poppin' by saying no to bleach.
2) Air dry: Let it hang loose and air dry to keep it in top shape. We aren’t a fan of shrinkage!
3) Ironing: Smooth out any wrinkles with a low-heat iron if needed, but ideally shoot for steaming.